Bartow County Water Department - Online Payments
BARTOW COUNTY WATER DEPARTMENT
Office: 50 Nelson Street; Cartersville, GA 30120; Phone: (770) 387-5170; Fax: (770) 387-5173
Maintenance: 2 Roosevelt Street; Cartersville, GA 30120; Phone: (678) 721-5494; Fax: (770) 607-6306
Hours: Monday to Friday; 8:00 a.m. - 5:00 p.m. Drive Thru: Monday to Friday; 8:00 a.m. to 4:45 p.m.
Emails: firstname.lastname@example.org / email@example.com Hearing Impaired Phone: (770) 387-5034
***Bartow County Water Department Online Payment System Policies***
**(Bartow County Water Customers with Delinquent Balances Subject to Disconnection)**
Bartow County Water Department Customers that currently have a delinquent balance and are thus subject to Service Disconnection must immediately submit complete payment of their Account Balance to our department and not schedule their payment on our Online Payment System for a future date to avoid interuption of service.
**(Bartow County Water Customers Disconnected for Non-Payment of Account Balance)**
Bartow County Water Department Customers that have been disconnected due to non-payment of their Account Balance and want to submit their payments through our Online Payment System must also submit their applicable Service Reconnection Fee* (see below) in addition to their Complete Account Balance prior to 4:45 p.m.!! These customers should NOT SUBMIT Online Payments after 4:45 p.m. and should immediately contact (770) 387-5170 for assistance regarding water service reconnection procedures and must also contact the Bartow County Water Department @ (770) 387-5170 immediately following payment and provide us with their Online Payment Confirmation Number prior to 4:45 p.m. to initiate water service restoration procedures as payments submitted on our Online Payment System are not processed until the following business day!!
*SERVICE RECONNECTION FEES*
($25.00 before 4:00 p.m./$40.00 after 4:00 p.m.)
Bartow County Water Department Online Payment System
Account Information (800) 766-2350
Payments (800) 720-6847
An Online Payment Convenience Fee of $2.00 per transaction will be charged at the time of payment authorization for customers that have not signed up for the AutoPay option through Xpress Bill Pay. This Online Payment System is available 24 hours/7 days per week. Bartow County Water Department Customers will have prompt and secure access to pay their Utility Service Bill. All Utility Service Billing Payments submitted during a calendar day will be processed and credited on the next business day.
**IMPORTANT: Bartow County is not liable if you receive a Non-Payment Disconnection Notice and do not contact the Utility Billing Office before submitting a Utility Service Payment using this Online Payment System! Your Water and/or Sewer Service may be disconnected and will be subject to the applicable Reconnection Fee ($25.00 before 4:00 p.m./$40.00 after 4:00 p.m.)
The links below have been provided to assist Bartow County Water Department Customers in submitting their Utility Service Payments with the Bartow County Water Department Online Payment System provider (XpressBillPay):
Online Payment Tutorial
Frequently Asked Questions
Interactive Voice Response (IVR) System
PLEASE CONTACT OUR MAIN OFFICE @ (770) 387-5170 TO REPORT A PROBLEM WITH YOUR WATER AND/OR SEWER SERVICE. EMERGENCY SERVICE CALLS SUBMITTED TO OUR DEPARTMENT AFTER REGULAR BUSINESS HOURS AND ON HOLIDAYS WILL BE FORWARDED TO BARTOW COUNTY 911.
For questions or comments regarding the content and/or design of the Water Department web pages, please contact Mr. Michael Yancey, Bartow County Water Department Information Services Director at (678) 721-5489 or firstname.lastname@example.org.